First and foremost, let me say that we were a group of five from five to seventy-five. Four of the group had never seen dolphins and were absolutely thrilled with the tour. I have seen a lot of dolphins but really never as closeup as we got on this tour. Great experience and to be highly recommended.
Having said that, the instructions we received from the booking agent, Viator, with our e -tickets left a great deal to be desired. We ran into heavy traffic on the way including a detour on Haines Avenue and arrived at departure time We were refused boarding because the boat had just departed. We were told that we should have arrived an hour early to check in and get our boarding badges. If that information appeared in the instructions with the e-ticket, I could not find it. The receptionist very courteously rebooked us on a later tour and we had a nice lunch, That actually worked out well because we had planned to eat aboard and there was very little to eat on board. Frankly eating on board would have distracted us from the purpose of the tour, Dolphin watching!