5/13/2014 we pre-scheduled dolphin tour at 5p. We arrived in Clearwater at 11:00a. There were 15 people total on the ship, all adults. The 1st young man we spoke too (11am) was a good representative of their company. We shopped, ate, and saw the sites of Clearwater. Around 1:45 we went back to see if we could change 2:30p dolpin tour - the same young man was behind the desk. When he was about to speak about changing - young heavy set woman (dark hair) with a bad Attitiude threw back the curtain. Said changing from 5p to 230p could not happen because we booked online and there was a huge change fee. The woman was rude, abrupt, unfriendly - her way or dont come back was her attitude. We came back and showed up for our 5p. We saw a few dolphins, the evening was nice, the crew got us out & back. Would I use this company again or recommend them to other people - No!