About 9 years ago my family and I visited Clearwater Florida and decided to take a tour with tropics , then known as dolphin encounter . It went well but we didn't see any Dolphin's to no fault of the tour , it just happens sometimes. They gave us a card that had a life time guarantee to return anytime. Last week we were in Clearwater and I remembered the card in my wallet, I didn't think for a moment they would honor it but to my surprise the extremely helpful girl at the booth said no problem. The boat even waited a few minutes for us to gather up the family. I have to say the experience from the booth to the boat was excellent. This time we saw Dolphin's and it was amazing. I would definately recommend this tour line. Their customer service is second to none. They gave me the guarantee and I didn't have to ask for it. Cople of things that impressed me was the person in the booth offered the parking past for a nominal cost and the ability to purchase a all you can drink pass. She extremely helpful. They also had a talk with the kids for about 20 mins , not only did the kids like it but I have to say the grown ups did too. Be sure to try it, it is definately worth the price .