Every aspect of this tour was professional. The staff was extremely friendly and knowledgeable. Our guide, Liz, was a delight, and Pete, the boat captain was confident and helpful.
The sign in process was orderly and well planned. The video was informative and not too long. The equipment was in good shape. Most importantly we had plenty of time in water and opportunities to see manatee.
If you're thinking about swimming with the manatees on your own and not paying a professional, don't! If it's going to be a one in a lifetime experience, it's so much better to have an in- water guide.
Tip- do a trip early in the day, preferably a week day.