Staff was friendly and had lots of information. Was not aware that it would be so hot on the water and limited shade seating. Did take some time to get tickets staff at the box office did not know how to process my tickets that I purchases online from the site. Was not a bad visit just not what we were looking for thought it would be more sailing on the water and less talking about the skyline with kids.
Overall for the price it was a good experience! However we were near the front of the line to board and by the time the last guests were on the boat there was no seating to be found and they were a group of disabled people that would have had a VERY difficult time standing the entire time so many guests gave up their seats to accommodate them. So, they either sold too many tickets for the trip or are not letting passengers know that it may be STANDING ROOM ONLY. Either way, they should say there is a possibility of STANDING ROOM ONLY or board elderly, disabled folks first.
The guide was only mediocre. There was never a feeling of being under sail because they were only tacking back and forth in a small space for a large boat, and every time they did the engine would turn on. The sails were never fully utilized. And there was some pressure applied to solicit tips and buy pictures.