I booked a private luxury air tour of Kauai with Air Ventures, attracted by the promise of an exclusive experience for up to six passengers with a weight limit of 1100 pounds. My husband and I, both tall and muscular men weighing a total of 600 pounds, were looking forward to this unique opportunity to see the island from above.
Unfortunately, our anticipation turned to disappointment when Air Ventures canceled our flight less than 15 hours before the scheduled departure. The reason provided was “weight and balance” issues, despite our combined weight being well within the stated limit on their website.
The last-minute cancellation left us with no viable alternatives to fill our day, as it was too late to make other arrangements. This was particularly disheartening as the booking was made a month in advance, and we had no prior indication that there would be any issue with our flight.
While I understand that safety must come first, the timing of the cancellation and the lack of a satisfactory explanation or compensation have left a negative impression on our experience. It is my hope that Air Ventures will address these communication issues to prevent future disappointments for other customers.