Well, where to start, myself, two sisters and a friend thought this would be a blast. Our guide was a young Baylor student, Noah. He was very nice. We were showed how to operate the bikes from the owner (hair salon owner). No safety instructions. We took off from her shop, my one peddle was not working right, about ten minutes into the ride my whole peddle fell off and I landed on the ground, it took Noah about three blocks down to notice my sister and I where not following. When he finally noticed he was missing two riders, he came to find us. The peddle was totally broken off so I could not peddle at all, I had to rely on the motor and hold my foot out the entire rest of the tour, which was another 90 minutes. Noah did offer me his bike which was much more powerful and I did not feel comfortable on it. It was much different then the ones we were on. Going up hills on the tour my sisters and my bike barely had enough power to get up the hill, had to push with my feet. Very disappointed with the experience. I have been on a few bike tour, not electric though. The condition of the bikes were very poor and we were given no safety instructions, which I found strange. When we returned to the salon, I explained to the owner the issues and asked for my money back, she offered me a hair blowout in compensation, which I refused....naturally. I finally did receive my money back.
Ответ от хоста
May 2021
Thank you for choosing our Fat Tire Bike Tour, Sorry the peddle fell off, The bike was brand New it was a manufacturer error. Yes I refunded your money and your sister money . The money was returned immediately. The bike was taken the same day to the professional Ebike repair shop in our town. Again Sorry that the peddle fell off . Yes I also own a salon in town . All of our bikes do have the proper power to do our tours and safety is a priority . Carmen