They texted us the day before to let us know that our tour would start an hour earlier. This interfered with our breakfast plans which we were luckily able to cancel at such late notice. Then, during the tour, our guide spent a good 10 min trying to meet up with someone else who did not make it to the start of the tour. This took away from our experience.
As far as the tour itself goes, we stopped at Lauderee for 20 min while the guide went in to buy each of us a macaroon. We were told we had to wait outside even though the temperature was in the 20’s. This was also a huge waste of time. If stopping there to pick something up, the macaroons should have been preordered. We all froze outside waiting for the guide.
Honestly, I feel we would have had a much better experience just renting a car and driving to the sites. She did not give us any history at all at the Lotte Palace, we drove by a school courtyard, got out at another courtyard, got out at the steps of the Met and again at empire hotel. We finished at Grand Central Station. Very underwhelming and a huge waste of money (especially for 6 people).