We booked a railway adventure package for my wife, grandchildren and me well ahead of our expected trip.
A couple of days before we were to travel, our dog became ill, requiring me to stay at home with her since we could not board her as planned.
We called Xanterra to cancel out my portion of the trip (train ride, meals). Their policy is to treat that as a complete change, granting them the right to charge us higher, current costs. That meant that the price of the trip for the rest of the party increased significantly.
The result was that I was given a pittance of a refund, not close to equaling the meals or the cost of my ticket. Yet, had we all canceled the trip, the whole trip was refundable!
It's an unfair system. They ended up pocketing most of the fees we paid for my share.
Further, my letter to Xanterra's executives went unanswered.
We have used Xanterra for years in many parks. That practice is likely at an end for us.