This tour was with Rainbow Kayak Tours, there are other vendors doing the same trip. Our trip could have been better. Our guide was very soft spoken and low key, not taking the time to develop any group dynamic like self introductions. We left almost 45 minutes late do to waiting for a participant. Water and chips for the trip/lunch were in boxes in the office, yet no one told us that we needed to get our own. The water was needed for the trip and for the dry sandwich on a stale bun provided for lunch. The river does have a current so paddling difficulty can vary- no instruction on paddling was really provided. Once we beached the boats there was a hike to the falls and we were provided walking sticks if desired--one or 2 old walking poles, a stick that looked like broom handle, some actual sticks...and people needed these sticks for stability as we crossed streams with fast current--no instruction or guidance was provided. The trail in my opinion was obviously do-able, but dangerous. There really needs to be a better description of the trail. The guide was barefoot while guidelines required shoes . The trail is muddy, slippery, has some boardwalk areas, many roots that can trip or twist ankles and steep ups and downs.
The waterfall was beautiful. If you want to swim by it I suggest doing it when you first arrive as you do not really have much time and eating the sandwich may not be the best use of time. Our guide did point out some interesting facts about the plants, trees and animals in the area.
After hiking out we had to assist the guide with hauling and loading the kayaks and gear onto a trailer. Other companies provided staff to do this task. It did not really seem fair to our guide and it delayed our leaving by over 30 minutes. Basically, eating into our time on the island. Everyone helped as we didn't want the guide to try and do it all alone, which I am not sure is possible.
Basically, I would not recommend this company. It seems understaffed, low budget and needs to provide clearer information from better trained staff.