Do not waste your time (or money) on the Fantastic Race - Los Angeles for the following reasons:
1. When you solve a clue and go to that destination, do not look for a clue box because there won't be one and you'll be wasting your time.
2. You are literally at the mercy of an operative to give you the next clue. If the operative can't find you among the 200+ tourists at that destination, then you could be wandering around for 20 minutes or more just wasting your time (time that could have been spent solving the next clue).
3. The operative may leave the site thinking that some teams moved on to the next destination without checking in. If this happens then you won't be able to find him/her and you'll be wasting even more of your time.
4. The operative can only hand out clues on the public sidewalk. This is important information that should have been made clear at the starting line but wasn't. If you are standing on the property of the destination then you are unknowingly wasting your time because you will not be given a clue.
Fortunately for us, we got a full refund.
Ответ от хоста
Aug 2019
Dear Mike,
We made a big mistake last Saturday that spoiled your race, for which we are extremely sorry. But please know that we offered to make it right and we refunded you AND offered to have you complete the game which you had only just started AND offered you a comp to any of our other games.
And of course the owner of the company called you (and your daughter who purchased your gift certificate) to apologize. He too offered a comp to our other games and confirmed that your refund had been issued.
Please also know that the operative in question who was responsible for this single unfortunate incident that has prompted a rare spate of negative reviews has been let go.
We feel this is responsible customer service and hope you agree.
Please come back for any of our other experiences on us. We promise to knock your socks off.