I love Hard Rocks and although I had been to this one in 1998, I could not be in Nashville and not go. The food was great and Austin was a great server. My friends and I ate upstairs outside on the deck. It was fun to people watch the action down below while eating. The Nacho Chicken, Spicy Shrimp, and the Salmon were all good. I walked around checking out the memorabilia. Great pictures of Buddy Holly, The Stones, and outfits from Buck Owens along with a bunch of guitars. Nice view of the river from the balcony. Worthy of the brand. Gabriella provided great service there.
There are two Rock Shops, one in the restaurant and one down the street a short way on the right. Jessica was great with service in the shop until a young male employee came over and told me that the other Rock shop had some different pins. Jessica shut him down quite rudely considering I was right there. I am sure it was not the best way to treat a fellow employee. Except for that incident, everything was fine. There was really no need to treat him that way especially in front of a customer.
I ambled down to the other Rock Shop and indeed they had a different pin. Jessica came in while I was there, so I am guessing she manages both shops. She was cordial there.