We had an unforgettable experience chasing the aurora, thanks to the team at Aurora in Alaska. Starting with Nicole, the coordinator, she truly is “the golden heart of Alaska”! She was determined to make our aurora bucket list dream come true, as she rescheduled our pickup time on the first night when our flight arrived late so we wouldn’t miss the tour. Nicole also ensured that I sat in the front as I was prone to motion sickness. When I felt unwell on the 2nd night, she sent me a list of local restaurants that served soup! She genuinely cared.
Communication was great, not only with Nicole, but also with the rest of the team. On the evening of the tour, they provided a real-time app to track the pickup so we could stay warm indoors until the van arrived at the hotel. The guides & photographers were all professional and knowledgeable. They knew how to avoid clouds and constantly monitored aurora activities in order to get us to the best vantage point (not only to see auroras but also locations with forest & lake backdrop for photos). They encouraged questions and engaged in all of the discussions on aurora and local tidbits. They patiently took pictures & videos on their professional cameras for everyone; advised on phone & camera settings; and provided tripods for steady photos. There were also special touches like setting up bonfires & chairs, hot drinks, reindeer dogs, and keeping the van running so we can stay warm.
My husband went on the tour for 4 consecutive nights. Each night a different (2 or 3) locations dependent on the aurora activity, with the most epic auroras on the 4th evening, even though the weather forecasted a cloudy night. The team knows where to find the perfect spot!
Auroras are elusive and roads leading up to some of these viewing locations may be far and bumpy. Either you are very lucky and know how to drive on backcountry roads in the dark or just make your lives easy by choosing the knowledgeable and caring team at Aurora in Alaska! You will definitely increase your odds of seeing auroras with them!
Ответ от хоста
Oct 2024
Thank you for sharing your wonderful experience with Aurora in Alaska! It's clear that Nicole and the team went above and beyond to make your adventure memorable and comfortable. Your story highlights their commitment to customer care, from accommodating flight delays to personalizing your experience.
Thank you for taking the time to share you and your husband’s experiences with us. We truly hope to see you again and appreciate this beautiful review.