SO UNPROFESSIONAL! Consumer Beware!!! Had one of the worst experiences with this tour operator (Seaside Tours). Shuttle from cruise ship to meeting location was slightly delayed, so we called to see if it would be OK if we got there with a little delay (10-15 min). A male answered from the company and said that there were several people in the same situation and not to worry, that they’d wait for us. When we got there, they were no where to be found. We waited and we waited. After about 20 minutes we tried calling them at least a 1/2 dozen times and no one picked up. Finally, we went into the Ketchikan Visitors Center (right next to meeting location) and with their help, we finally got someone to answer. They said that they had to go get another group and just left. They said they’d be back. After another 30 minutes or so, they were still a no show. We were the only ones still waiting at the RainGage meeting point. I can’t tell you how many times we tried reaching them and no one answered. At that point, we called Trip Advisor to share what had happened and to request a refund. They rep seemed friendly enough and said not to worry, that they had to investigate formally and would be emailing us. It appears that the tour operator blatantly lied about what happened and said that we were the ones that didn’t show up. (They should request CCTV video of the visitor center area). Trip Advisor is believing their lies and we are out nearly $600. The business practices of this operator are shameful. Some local people there overheard our calls and said that this company doesn’t have a great reputation. I see why. Please be careful with your family and your money. They have no regard for professionalism or your hard earned family money. I am so disappointed as this was a special trip with our children Trip Advisor’s communication and response also leave a lot to be desired. Wanted to share an honest experience in the hopes of helping someone else be able to enjoy an excursion in Ketchikan and not fall prey to something like this. So disappointed.