We booked two boats for the Sunset Watersports Safari Ecotour that is marketed as "family fun". Please know... I am writing this review in the interest of educating other potential customers as it is not at all advertised correctly. We learned the hard way that this tour is NOT for beginner boaters and NOT for families!!! It is a high speed boat excursion on open water for expert boaters... not the "family fun" guided tour through the back-country marketed in the brochure we received at the hotel. Bridget provided a brief boating tutorial before getting in the boats. Please note: no life jackets on board and no engine cut-off lanyard (just a key) - I paid attention during my required safety certification ;) As I have not driven a boat in the past, it was taking me a little longer to be familiar with the controls and get comfortable with her instructions. I'm a quick learner and was completely motivated to get it! This trip requires boats to travel at FULL THROTTLE and, as such, it takes some practice. The throttle stuck, the boat randomly stalled, and adjusting the trim at just the right time is critical step to proper and safe operation. Through no fault of hers or ours, the small boat was trickier than we expected for a beginner to master quickly and she directed us back to the dock for safety. I appreciate her concerns and honesty. With other customers waiting on the tour, she did not have the time to provide additional practice or instruction. Be warned... no refunds!!! We were courteous and understanding, but it was just not a good experience for our family and I cannot recommend. In the interest of customer service they maybe could have offered us a partial credit toward kayaks or a cruise, but no... their policy is NO! We would have liked to try something better suited for us, but they were not willing to work with us.