The tour guides were great. Informative, entertaining & professional. They kept a “safety 1st” mindset the entire trip while still keeping it fun & informative. The poor rating is due to the fact that the tour co. forged ahead with tours that day despite “crazy, unusual, gnarly, extremely difficult” breakers & swells. (The tour guides’ literal words, not mine). I understand they cannot control weather, but at least 6 people on our group tour (3 in my family) couldn’t paddle past the breakers and missed the tour. (As a note, mine are 16 & 17 yr olds who are H.S. swim team members & are not nervous around water at all. We own a boat, kayaks & sup’s so inexperience & unwillingness were not the issue). When I asked for a refund on the 3 of our group of 6 who didn’t make it I was told there were no refunds. (We were offered a tour credit, but we’re from Boston so we’d never use it). The tour notes say very clearly that if they cancel due to weather you’ll receive a refund. I would assume this situation counts as weather-related, but the tour co. owner disagreed. Disappointing; especially when the guides themselves stated how difficult the paddling was that day. One more small annoyance.. we waited on the beach for 20 / 25 min for 5 guests who were late for the tour. (All of whom were unable to paddle through the breakers and missed the tour anyway). The tour went about 45 min later than scheduled which was irritating as we had plans afterwards that we were late for.