Just left and still shaking our heads. Our tour guides Tiffany and Erik? were phenomenal! So sweet and knowledgeable.
The managers - horrible. Horrible. We arrived at 2:45 - no idea we were supposed to be there at 2:30. I apologized profusely when we realized we were 15 minutes late. “Tanner” (no idea if this is actually his name told us “you must be from the east coast where you think your better than everyone else. You don’t care that you have kept people waiting.” And further continued to belittle us when he couldn’t find our waivers. He told me he “wished we weren’t on the tour.”
When we arrived, our daughter who has special needs, was taking her medication that controls her epilepsy. Maybe that was taken to be insulting? They were knocking on our car telling us we needed to hurry and check in - we thought we were early.
Her twin sister was reduced to tears because she already felt horrible when we were told we were late and were keeping everyone else waiting.
I told her he is an example of how not to treat people.
My husband attempted to speak to the manager on duty when we returned and she told him she was being “kept abreast of the situation” and reminded him that they did “get us on the tour” while smirking and recording him.
When my husband spoke to Steven aka Tanner (the fake name we were given) he denied the whole thing then told my husband he had a dysfunctional family.
The ride is nothing like they show online. It is not scenic, boring and slow I couldn’t wait for it to end