We saw some amazing stuff: 2 turtles mating in the middle of the water, a mother humpback with a *brand new* calf, and tons of whales. Amy is a fantastic navigator, fast and level through some big rollers. We were a little disappointed to end up snorkeling somewhere we could have walked (Cliff House) instead of Lanai, which we were dying to see. We understood that the weather wasn't ideal, but that was a pretty disappointing alternative. At the end, too, the first mate, Hannah, had captured some amazing photos of the mother/calf and then refused to share them, saying "[she] and Amy wanted to probably do some research with them"--I'm sorry: how does my taking home an amazing memory impact your "research"? Was it an enormous favor you did us, letting us join your official research vessel? Or did we just pay like $200 each for a trip that enabled you to take those photos? It was such a weird, uncomfortable, and frustrating end to an otherwise great trip.
Ответ от хоста
Feb 2021
Mahalo for this feedback and so sorry for this issue. All the images taken during our tour should be shared with guests and I apologize for this. This is being addressed with management and staff. If you would like to email us your confirmation number we would like to extend a discount to your tour for the less than satisfactory experience. Mahalo for bringing this to our attention.