We were super excited about this tour. We got a text the night before saying that it was cancelled due to mechanical issues. At 6PM the night before. They offered to reschedule and we said, fine, let's do Sunday. Mind you, we had planned this entire trips months in advance and we had to rearrange a ton of things, and weren't able to do some of the things plans. Anyways, we changed to Sunday. We got up super early and checked out of our hotel on the other side of the island and got there by 6:15 as it said. We checked in and waited for our Captain. He came late around 7:10 and proceeds to tell us that that Plan A - the Na Pali Coast (Which is why we came) is too windy and rough and we won't be able to make it. He said that there were 8-10 foot swells. They are going with Plan B - the South side of the island. We paid a lot to see the Na Pali Coast, not the south side so we went in to reschedule AGAIN. Oh well, rough weather right? It's not their fault, better safe than sorry. We reschedule again to Tuesday, the day we are supposed to leave. We drove up to the north side since our schedule was ruined again, and there were no 8 -10 foot swells in sight :/
We went to check into to our other hotel and talked to the concierge there. We told her what happened and she said she's had some issues with Kauai Sea Tours. She also said that a big group left her hotel that very same day with other companies and they went on their catamaran tours. They had no issues. Why did our captain cancel our tour? We didn't want to risk them cancelling on us AGAIN on Tuesday so we ended up cancelling altogether. We ended up doing a helicopter tour with Sunshine Tours and that was great. I've heard great things about Holoholo tours, captain andys, and blue Dolphin. Maybe go with them instead.