False advertising!! Don’t waste your time or money on this one!! I am one to never leave a review, but this one was worth the complaint. They claim it’s a snorkel tour. You get 45 min of snorkel out of 5.5 hours of which was a very rough boat ride! The snorkel gear was cheap, and didn’t suction to your face. 3/4 of my family got sick on the boat. Take your Dramamine for this one even if you are a dare devil thrill seeker. It was the worst experience for my family. One of the crew was talking to another crew about us saying “they should have done their research.” Completely inappropriate!! And honey, I am the Erin Brockovich of research, there are no holes. How about you tell people that this is 70 miles of a boat ride with very rough waters in the winter. Oh, no you wouldn’t tell people that, you might lose business!! We’ve done snorkeling in Maui and it beats this experience 10 to 1. Pick another tour with a much larger boat, seriously!!
Ответ от хоста
Feb 2023
We're sorry you did not enjoy your excursion Jessica/Erin. To a couple of your complaints; *our snorkel equipment is always being replaced and updated. *Every single ad and/or post, be it online or in a magazine somewhere, including the waivers each guest fills out and signs, points out that everything that we, Kauai Sea Tours, or any other boat company running on Kauai do, is weather permitting. Including snorkeling. This is winter. Those points being addressed, we are truly sorry you and your family did not feel well. We really are. We all work and try very hard to provide an experience that people often wait a lifetime for. If we cancel, MANY are heartbroken or furious, if we decide to go out, and conditions are less than perfect, sometimes people will also complain. I know this does not make your experience better. Again, our deepest apologies.