Easy to book. I had to contact them to find out what time they were picking us up from the hotel. It was not on the confirmation ticket. They replayed in a timely manor.
Waited 20min past the pick-up time before having to make other arrangements to get to the airport on time. Tried contacting them, no answer. Sent a text but did not hear back in time. They did call me when we were on the way to the airport via other arrangements, which cost me more. Apparently they went to the wrong hotel. Excuse me, right hotel name, wrong address.