We booked the Matanuska Glacier Walk with this company, paid and had our confirmation almost a month before. We called their number 2 days before the scheduled tour but all we got is a recorded message from "Russ" who said he checks is voice mail regularly. We also sent an email. However, we waited until the day of the tour and he never called us back, not even to cancel the tour. We called Viator, and the lady said this company did not even reply to their emails. Really un-professional and definitely would NOT recommend this company.
Ответ от хоста
Mar 2021
This is Russ Reno - Owner of Anchorage Downtown TourGroup. In the 3 decades of providing tours in Alaska I have never left a client as you were left. I do not run my business like that. Frankly, I am embarrassed and I don't know what I could possibly say or do to make up for this. There are reasons that you were missed, but there are no excuses so I will not even try to explain. We made a mistake and I am so sorry it was with you on your special day. For what it is worth, I offer you my sincere apologies. I have made several attempts to get in contact with you to see if there is more we could do for causing this horrible experience. I understand why you may not wish to speak with me, but I do hope you will contact me when you are ready.