We booked tour months ago for our first Alaskan Cruise. Had been told seaplane tour was incredible and not to be missed. We arrived dockside at meeting place. Had to wait 15 minutes past scheduled pick up. Then when bus didn't arrive, operator liasion asked us to sit down it would be another 10 minutes. Then they asked us to walk to to different cruise terminal as the bus was still on way and it would be easier for driver to pick us up there. Someone asked about what if couldn't walk that far. Said could make the driver come, but would take longer. We got to the next cruise ship and bus wasn't there yet. When it arrived, the bus unloaded some passengers. Driver was talkative but not about Ketchikan or Alaska. He said we were lucky because he had left passengers at station to come get us. Laughed about it and said they'd have to wait. Arrived at station to find out that one plane was taken to the hangar due to mechanical issues. Asked for six volunteers. After rearranging dinners for some passengers, we were told they would go on 5:30 flight. Okay, then we were told by Tiger that he needed two more volunteers because if weight limitations. We volunteered as other remaining passengers were celebrating or had second tours. We were told we would go at 3:30. After group was called for boarding, Tiger said it was the 4:00 departure. Why he lied inexplainable. When I asked him why he lied, he said that was "tour" time. He said he couldn't control the planes and he couldn't control the FAA safety regulations. Said if we had booked directly, he would be able to do something, but since we booked with cruise line, he couldn't compensate us for the wasted day. Still waiting for the tour. Will post if we ever make it to the seaplane.