The dinner cruise itself was a great time. Even on a rainy night, the views of the city were amazing. The staff on board were all so friendly and accommodating. The buffet food was good and the boat was very clean.
My complaint is for the company Viator not allowing a refund. The main reason for this cruise was to celebrate our friends bachelorette party. She unfortunately did not make it along with another guest due to unforeseen events. Viator has a no cancellation or refund policy that I find ridiculous. The city cruise company told me if I had booked through them, they have insurance and I would be refunded. Now because I booked through Viator, I just lost over $300.. Not acceptable in my opinion in the year 2022.