The tour guide was an hour late, kept apologizing that she was new, didn’t provide any tour related insights, they changed the restaurant for our dinner package without notice or consideration for food allergies, the tour guide left us during the first 30 minutes of the tour and we waited for nearly an hour for her to come back. The worst experience with a guided tour you can imagine. A young Buffalo couple on the tour with us were here on their honeymoon, and left frustrated and didn’t even get a chance to talk to management. I called their operations center several times and spent over 4 hrs trying to get someone in charge of this nonsense to speak with me, this is not a good way to spend your time and money - go elsewhere!