Voyage21116522538
Sep 2021
Do NOT waste your money with this “local” company. I booked 4 months in advance and had a family emergency and within the midst of it all, forgot to cancel this tour. When I attempted to cancel, I was told I missed the 48 hour cancellation and was told if I wanted to rebook I could spend another $60 after spending $650 for the entire thing. (After saying this was ridiculous, they rudely offered to waive the fee as a one time exception). When I spoke to Michelle, a supervisor, she had the audacity to tell me that she didn’t think I was lying. When I told her I wasn’t sure I wanted to rebook with her company because of how rude and condescending her and her staff were, she told me “oh you’ll have a great time on the tour!” That’s great Michelle, but you were SO rude and awful and didn’t even touch on the subject of why I would rather lose hundreds of dollars instead of book with you again? Save your money and support better local businesses. And Michelle, I pray to God you never have a family emergency and someone has the nerve to tell you that they believe you’re telling the truth.