I wasn't able to make itbecause I couldn't get on the ferry to cross. Even after explaining the situation, I couldn't get a refund. I get to keep these unused tickets and won't get back here. I am not from this area and when I looked for whale cruises, this is the one that came up. I searched the Seattle area, or I wouldn't have booked.
Ответ от хоста
Aug 2021
When travelling it's not unusual to find yourself in unfamiliar situations or to be unsure of where to go!
That's why we have a fully staffed office available to answer questions 7 days a week, from 9:00 AM to 5:00 PM.
We are a small business with locations throughout the San Juan Islands as well as Anacortes which does not require a ferry. If you had contacted us at all prior to your reservation or had looked up our location your disappointment could have been prevented. We felt that offering you tickets to come again that never expire was a fair and reasonable way to work with you for your oversight.