The Out of Africa experience was so wonderful! I came with my Husband, 3 children under 2, and some family friends. My toddlers really enjoyed the Tiger Splash, the Lion show in the Tiger Splash area, the critter show and the Serengeti feeding tour!
Overall the experiences were so fun!!
I leave a 2 star review because of the customer service we experienced at the very end, going through the gift shop.
There were two senior ladies running it, who were very antsy to go home and close immediately at 5. My family had come from the last Serengeti tour so we still had a few minutes but boy were they irritated! Telling everyone coming in that they were closing immediately, no patience.
Being that I have 3 little ones and a long drive back to Phoenix, I was in the parking lot making sure diapers were changed and everyone was ready to go, when these same ladies come driving up, one of which rolled down her window saying they were waiting for us to leave so they could lock the gate. We politely informed her we were just changing diapers and would be on our way, to which she replied “well we want to go home!” In a nasty, rude tone!
Sad how some people have no patience for families and especially since many visitors are coming from out of town, have no consideration for their time and needs, to be patient and courteous.
Very disappointed that this was the last encounter of our visit.
Definitely would not want to come visit again due to the lack of good customer service and going the extra mile to make an experience one to remember, and ending on a good note.