This was my husband and my 1st time on an E-Bike so were just a little nervous but the assistant mgr Evan and their mechanic AJ took the time to really fit us both on bike that were just right for us. My 71 yr old husband is slightly physically challenged and they both were concerend with his comfort and saw to it that he was absolutely comfortable and felt at ease with his bike. My husband was not comfortable on the bike that they provided for me. They pulled out a couple more models and finally put him on one they normally do not use as rentals as they are the top of the line models but because he was most comfortable on it, they wanted him us it.
We had purchased a Groupon and although it took quite awhile getting fitted with bikes, safety lock and helmets instructions etc... they did not start our time until we were ready to ride.
They gave thorough instructions on how to use the bikes and suggestions on were to ride safely.
They both were the most friendly, helpful and above and beyond accommodating guys!!
They are located near the beach so we rode a few block on the busy street which made us a little nervous, but we got down and rode along the Santa Monica bike path right on the beach where we felt comfortable and safe. We rode to Venice beach and back and had a great time.