We had a great experience on the busses. Both of the guides we encountered were pleasant, knowledgeable and made the experience really fun. A special shout out to Eric, our last driver. My daughter left her phone on the bus. It was after hours and we couldn't get a hold of anyone from the bus service office, and we were leaving for Utah the next morning. Eric found the phone and personally took charge of it, called us, and agreed to bring it back to Portland the next morning, on his day off no less, to make sure we got the phone back. We were blown away by his generosity and kindness! He is just one example of the genuine consideration that we felt from many Oregonians on this trip, and he personally diverted disaster for my daughter (can't live without the phone!!) Thank you, Gray Line and Eric the Driver!!