We are sorry to hear this and apologize for the poor experience. For your next trip we are happy to give you a complimentary wine pass to make up for it and we also recommend reaching out to our concierge at
[email protected] who can help guide you to wineries who do honor our pass.
We personally work very closely with Napa and Sonoma wineries so are surprised to hear they did not honor. We find that on occasion people visit wineries not apart of our program and that causes some confusion.
We do not work with all wineries in Napa and Sonoma (over 1500) only 150 in the Napa and Sonoma area that we find are great spots. Here is a list for future reference and all of these spots honor the pass: https://www.prioritywinepass.com/list-view/
Look forward to making the next experience a better one.