driver was on time and got us to airport in plenty of time
Excellent. Had to wait a short time at JFK for the car to arrive but everything else absolutely superb.
we advised the arrival time as 10.00 am.we were through customs by 10.20 and proceeded to look for a sign with our name. No such luck, after 10 minutes we found a very helpful airport employee who said we should call alocal phone number and gave our details.they called back and said he should be there.we searched in vain. 10.35, still hadnt arrived.Called back and was told driver number 100 was there. no driver 10.45 called the company, they said he was outside and driving a suburban, but couldnt tell me the colour. 10.55 still no car.P
I phoned back, and was told he was outside. 11.00 asked a security man if he had seen a suburban. He said yes, bot he had moved him on. 11.05 he eventually arrives with our names in the car window.I asked where he had been and he told us that we should have been met by a sopervisor in a green jacket. We drove to our hotel in silence. So therefore we were hugely disappointed to put it mildly .No sedan just a small 4 wheel drive with his papers, drinks on the front seat making it impossible to sit bin the front seat. GREAT START TO THE HOLIDAY.THANKS VIATOR