I booked this ride for sep 6 4.30pm, I got a text on sep 5 in the evening telling me the driver was awaiting me at the hotel entrance???? I answered with a text msg to point out this must have been a mistake since they should pick me up the day after. No answer came back.
On sep 6 4.40pm stil no driver, I texted the number again, someone called me to check things out for me, a driver arrived couple minutes later.
Should I have stress to get my ride when I book it online accompanied with all needed details? I don't think so. Serious communication issues!!
The driver itself was great, the Viator/Carmellimo system.. NOT using it again!
Carmel tour were very kind to accept to change our time of departure from the hotel. It was great.
Driver was very polite and friendly, car very clean and also punctual. Would definitely use this service again.