Definitely a unique experience, fun for the entire family. We selected the private tour due to COVID concerns.
Josh was our tour guide: he was knowledgeable and eager to answer any questions we had. We saw turtles, one alligator and many birds.
The boat is very noisy: thankfully they give you earplugs.
The exhibits available after the boat tour and included in the package are not great: few animals in small cages. However, every now and then they take a baby alligator out and allow you to see it close and personal. You can even touch it. That part is great.
Tons of people arriving for the group tours. it is a popular tour. And although the vegetation is not attractive, the experience is overall great.
One area of improvement: when we boarded the boat seats were wet. It would only take 1 minute to dry them out and it would go a long way towards customer satisfaction.