I am mortified that I didn't read the reviews of this scam company before I paid $127 for two of us. I am joining the other reviewers who are disputing the charges with their credit card company. I paid for a combo tour--$60 per person-- and ended up with nothing except frustration! And no tour. OK, here I go:
First, the website said to meet at one of two places. The email confirmation said to meet at only one location (the one further from our hotel). It never said what time. The "chat anytime" never responded. I called TWELVE times in the morning, the calls were never answered, and the mailbox was full.
Second, we did go to the stop closer to our hotel, and we met others with the same dilemmas. At some point, a bus pulled up, we got on, but the driver didn't speak English and there was no commentary. We had no idea what was up. It arrived at Fisherman's Wharf and was met by an English-speaking company representative . OK, things might be improving. NOT!
Third, when exiting the bus, the rep told us that the tour, 2+ hours long, would be leaving in 1 1/4 hours. I was in NO mood to waste that time at the #1 SF tourist trap area, which I'd done two days ago. After he described how the day would go, it became clear that it was only hop on hop off the SAME bus. It was a tour, and NOT hop on hop off as the website said. And NO mention of the combo that I bought, to see other parts of the city, too.
Four, I was furious! I began to discuss my frustrations with the rep. He tried to explain why the company couldn't change their website and printed flyers. I gave him suggestions (to change the phone greeting and put a sign on the Union Square shuttle). He said that he'd tell the owner. Then the pressure must have gotten to him because he said, "I probably will quit my job because I hate my job and the pressure that all the complaints are causing me."
Five, do as I do and go around the corner to BugBus Tours. It was wonderful, on time, and I learned a lot. And......the sales rep took much pity on me when I told him what had happened. He said, yes, their "office" is someone's house.
Six,: forewarned is forearmed. Do NOT use this company!