My friend and I went on a self-guided kayak tour recently and had a great time. The river & surrounding scenery were peaceful and relaxing in the AM, although going against the current in a tandem was no joke! The kayak was clean, snacks/drinks were provided, and the owner was waiting to help us dock when we returned from our trip.
At some point on the journey, I lost something in the kayak. When I realized this several hours later, I called the owner. They immediately checked the kayaks and found the missing item, then offered to meet me near the restaurant where we were dining out that night to return it. Their willingness to go above and beyond for a customer is truly appreciated.