I booked the Road to Hana "Luxury" tour expecting the experience promised in the advertising, but what I got was anything but. From the start, it was clear that “luxury” was a generous stretch—think more budget road trip than high-end adventure. We were the last couple (of 3) to be picked up, so we got to sit in the back of the Ford van, directly above the rear axle: it was also a bench seat (not the "captains chair" promised). It was so bumpy and cramped, my wife and I alternated sitting in the front passenger seat: the driver was kind enough to oblige, so we each were only uncomfortable for 5 hours of the 10, lol.
The guide was super friendly in a casual way, and seemed to know the route well. But that’s where the positives end. His music choice was a blaring playlist of questionable taste, especially for 3 couples all north of 55 (think "Baby Got Back" and "Sweet Child O' Mine"). All played loud enough to drown out any chance of enjoying the scenery in peace. Pair that with his fast driving on a wet, winding, notoriously dangerous road, and it felt more like a joyride than a luxury tour. In his defense, he was/is VERY young: my suspicion tells me he'll learn to "read the room" as he matures.
The Road to Hana is stunning, no doubt—waterfalls, lush greenery, dramatic cliffs—but the experience was overshadowed by the lack of any “luxury” touches. (e.g. when we stopped at Hana Ranch for lunch, they had a wonderful menu posted out front to study, but that was NOT the menu we got upon being seated (think burgers and chicken sandwiches, not fresh fish). No plush seating, no thoughtful amenities, nothing to elevate it beyond a basic outing in a modified Ford cargo van. For the price and the hype, I expected far more (I paid over $1600 for 2).
If you’re set on seeing Hana, I’d suggest finding a tour that delivers on its promises—our painful lesson is your gain!
Ответ от хоста
Mar 2025
Aloha Stephen,
Mahalo for taking the time to share your thoughts with us. We truly appreciate hearing from our guests, as your feedback helps us continue to improve and provide the best experience possible. You can be sure, we always look into any situation that our guests give us feedback on.
We are sorry to hear that your tour did not meet your expectations. Our ‘ohana at Temptation Tours takes great pride in sharing the beauty and magic of the Road to Hana, and we regret that your journey was not as enjoyable as you had hoped.
For nearly 4 decades, our family-owned company has been dedicated to providing exceptional experiences with our Luxury Limo-Vans and expert Hawai'i Certified Tour Guides. With over 1,500 5-star reviews and numerous awards recognizing our commitment to excellence, we hold ourselves to the highest standards. Our guides are passionate about sharing their deep knowledge, driving expertise, and aloha spirit, ensuring each guest enjoys a safe and enriching adventure.
We sincerely apologize for any disappointment, and as a gesture of our commitment to guest satisfaction, we are offering an 10% refund. We hope this helps ease some of your disappointment.
In the future, we always encourage guests to reach out to us directly during their experience so that we can do our best to address any issues at the moment.
We hope you were still able to take in the breathtaking sights, the rich history, and the aloha spirit of Hana.
P.S. To clarify, our tours range from $219 to $465 per person, with a 10% savings when booking directly. We are not clear on what you meant when you mentioned paying $1,600, and we would be happy to discuss this further if needed.
All the best,
Ashley Campbell Warriner
President
Temptation Tours