The people who made our reservations were courteous and helpful. They responded quickly to all of our questions and requests. Our tour guide, Greg Frediani, was phenomenal. He picked us up at our VBRO on time, and with a great smile. He was a very knowledgeable tour guide. He was very patient will our eclectic group. He was a safe driver who got us to each winery on time for our private tours. We had two private tours, Schramsberg and Jarvis, plus a great tasting at Elhers. Greg asked ahead of time about the music our group would like that day, and he had the perfect playlist for our day. We enjoyed singing and watching the beautiful scenery as he drove us through the lovely Napa Valley. He suggested a wonderful picnic lunch site, and we thoroughly enjoyed our box lunches also provided by Platypus. The cheese and crackers on the bus was a nice touch as well. We had a conversation on the way home about restaurants to celebrate a 60th birthday. He knew the best places to go. As we kept talking, we realized we wanted to stay home. He took us to a wonderful market, and we were able to get everything we needed for a nice relaxing dinner at home. This is not a stuffy, uncomfortable experience. We were very relaxed and able to be our fun selves. This was a nice relaxing way to take a larger group (we had 8 people) in a comfortable perimeter seating style passenger tour shuttle. Most limo companies could not accommodate our group, and trying to get into and out of an SUV, Van, or Limo would have been very difficult for us. We are older, and wider than many, and it was easy on and off transportation. We highly recommend this great company. Platypus tours, Greg, you rock!