We are a novice and experienced rider couple and have done a few trail rides together. We had a good experience, enjoyed the views, and felt like they truly wanted us to have a fun time.
Our original ride was scheduled for a Friday at 3pm and due to heat advisories, we got a call to reschedule or cancel w/refund. They worked hard to squeeze us in for a 9am ride on Sunday and we really appreciated the flexibility! On Sunday, getting everyone situated seemed a little uncoordinated and the whole group couldn't hear everything from the guide during the ride. But we didn't sweat it, and assumed it was due to all of the schedule changes.
All in all, we had a great time and will try out the other trail rides during our next trip!