We had such an awful experience, left dissappointed and offended by the lady in the entrance. My husband bought an online ticket earlier this morning. As we came to the building , stand all the lines, showed our online tickets, even did the promotional picture and then we were told by one of the staff that our ticket was for 12 till 14 and we only have 30minutes left. She guided us to go back and stand in line all over again to have our ticket time extended, and so we did.
After standing in line again the lady who presented herself as the manager demanded that we pay extra 10 dollars in order to get in. We explained that were tourists and missunderstood the time frame and already paid 80 dollars. She was like a robot, un ampathetic towards our situation and kept repeating the same sentanance saying we need to pay extra 10 dollars. Ofended we chose to leave. I dont remember ever feeling so upset with this level of service.