TRAVELERS AND VACATIONERS BEWARE! If this company decides to cancel your kayaking trip, they will not refund your money. I signed up for their sunset/bioluminescent tour during our family vacation to KSC. Winds were gusty that evening. We arrived in time for our tour, they cancelled the 7pm tour and offered to add us to the 8:30 tour to see if winds would die down. We waited 1.5 hours, but that tour was also cancelled. We already had plans to leave the next day and asked for our money back, as the service we paid for was never provided. I was then told that in the waiver that I had signed in order to participate, it said that trips cancelled due to weather can ONLY be rescheduled or gifted to someone else. We live 9.5 hours away and have not been to Titusville for over 12 years, so our ability to reschedule was non-existent and it was our last day of vacation. We called and asked for an exception to their "policy" which was recently changed, and they refused to let us speak to a manager or person that would have the ability to provide an exception to the policy. They kept our $267, did not provide the service, and they refuse to provide a refund. This type of policy is only conducive to local residents with the flexibility to reschedule, or as a ploy to keep visitors’ money. We asked why they changed the policy and it was to “align themselves with their competition” (i.e. nothing to do with the best interest of their customers). This change only guarantees that the company will make money regardless of the weather and is not the appropriate thing to do, especially in an area where there are a tremendous amount of visitors. We have reported them to our traveler's insurance company and intend on reporting them to the BBB shortly. If you are visiting the area and do not have multiple days to reschedule your tour due to unpredictable Florida weather (which if you do not know, it storms every day in FL), DO NOT BOOK A TOUR WITH THIS AGENCY.