I really enjoyed, I must say... they were not my 1st choice. Because, I was, trying to spend less as possible. All the other available cruises, were sold out. To my surprise, they recommended here! Boy, am I glad!! The boat was bigger, spacious, plus the customer service was 100 from the beginning. I had Kate, I think that's her name 🙂 on the line 15-20 minutes. She was patient and answered all my questions. I had a few🤣 She allotted me time, to speak with my party, to make sure they wanted to book Because, it was less than 24 hours.. no refunds. Everyone agreed, even though they wanted cheaper and in the end, were just as excited that we chose this cruise line. We were running late, n She even called us several times, to make sure we were on our way!! I really appreciate her!! Really enjoyed the experience and will definitely, do it again! The next time I'm in Panama! The only thing... I had to say negative. Which is 1% lol...🤣 was I wish the music they played was a little more diverse. To include a bit of all cultures. Other than that... had a blast!!!
Ответ от хоста
Oct 2021
Thank you for taking the time to leave us your feedback and for choosing Island Time for your Sunset and Dolphin Cruise. We strive to give everyone an enjoyable experience. I'm pleased to hear that whoever helped you on the phone in the office was able to provide you with good customer service and answer all of your questions. Also, thank you for your suggestion as we can use this to help provide a better experience for others! Hope you guys can come sailing with us again in the near future.