Aloha, Thank you for sharing your feedback with us. We understand your disappointment regarding the dolphins seen from the boat; spinner dolphins are indeed protected species, and swimming with them is prohibited to ensure their well-being. We swim with all other dolphin species besides Spinners.
Regarding the wetsuit issue, we do disclose the additional charge for wetsuits prior to booking, but we're sorry if this wasn't satisfactory for you. We'll take your feedback into consideration as we continually strive to improve our services.
We're glad to hear that you enjoyed seeing the turtles and fish during the snorkel swim, but we're sorry to hear that lunch didn't meet your expectations. We'll review our offerings to ensure a more enjoyable experience for our guests in the future.
Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. If you have any further concerns, please don't hesitate to contact us at
[email protected]. We hope to have the opportunity to welcome you back and provide a better experience.