The staff is very rude not that friendly. They told all the baskets have a door that’s why I opted for this but it doesn’t have I particularly called viator customer service they also confirmed that, however it was not available at the site. When asked they didn’t respond well, it was very difficult for my parents. In addition they asked us to come at 5.30 am but the boarding and ride started only at 8.30 am!!!!
I wouldn’t recommend for a group with elders and kids. Plus the sites they flew over weren’t that scenic another misinterpretation on the post. Overall it wasn’t a great experience.
Also they had young crew that helped them pack and unpack the ballon, the young kids did a great job I appreciate them, but they are not treated very well.
Ответ от хоста
Mar 2021
We certainly didn't mean to be rude. We had one party in this group of 4 balloons, an Indian family, who were extraordinarily demanding and had expectations very different from our other balloon riders. I am the owner and had to personally step in to make sure they were treated with kid gloves. I will hazard a guess that it was your party. I personally drove you back to our meeting site after the flight at 8:30 am in my hi-top van, so your review is definitely an exaggeration. Our staff of 4 pilots and 15 crew did a great job on February 28th. Pity you didn't have a good time. Everyone else did.