Friendly crew and good cleaning procedures of equipment. Patient with those who were nervous and a life guard goes along. Of note - you go out to a small reef area where turtles come. We saw a teenage turtle and a couple adults. Small variety of fish. They did allow my kids to use their own gear- much appreciated. My oldest saw a shark off in the distance. But after about 30 minutes the kids were bored as there wasn't anything new to see or explore. Still recommend.... just make sure you're expectations are reasonable.