yourusacityguide-com
May 2019
Booked the Club Tour and everything was confirmed and ready to go. Then a few hours before the tour, they emailed to cancel it.
We were using a Go Card and this was the last day of the trip so we had no chance to rearrange or book anything else for that evening meaning we didn't get full use of the pass.
To make it worse we contacted them asking for the reason for the cancellation and were told it was simply a numbers problem, not enough people. Great. One of the clubs we really wanted to visit was the Voodoo Lounge at Rio for the View. We mentioned this and as a goodwill gesture put us on the guest list!
Great, only after getting dressed up and getting an Uber out to the Rio, The Lounge was closed for a Private party. Thanks, Guys, so your lies cost us even more money and time out of our trip. A Really Really Poor show. Pretty sure they never even tried to get us on a guest list, just wanted us off the phone.
But as you are a tourist company it's OK, the next load of mugs will be in for you to rip off. Anywhere else this sort of practice would have you bankrupt in a month!