i am a travel agent and spent many hours choosing a DC tour. I chose the 3 hour Washington DC City Tour operated by All Washington View LLC, because they promised hotel pick up for 4 or more people. I could have chosen any number of other operators. I was at Arlington CEmetery for a funeral, travelling all the way from Florida. I booked thru Viatours, A Trip Advisor Company. I gave the hotel address and made sure they would pick my party up. I called ALL of the numbers on my invoice to re-confirm 3 times before my May 18th tour. It was always a voice mail. I called Viatours to have THEM call the number on the invoice to reconfirm and, lo and behold, they always got someone to answer! I even called and re-confirmed the day befor the tour, again, got the voicemail!!!!
The morning of May 18th, my party of 4 waited in the lobby of our hotel, the Comfort Inn Pentagon City, noone came........................Everyone questioning me, I felt like a fool, having arranged this myself. 2 calls and texts to the number on the invoice, again, a voicemail!
Its 90 degrees in the shade and now I have been waiting a half hour. I called Viatours ( in the Fillipines) and they got ahold of the driver, Larry, who said" we arent picking them up, there is a bicycle marathon and the main roads are closed"
Yes, I got a refund, but PLEASE, ANYONE WHO NEEDS A HOTEL PICKUP, CHOOSE SOMEONE ELSE!!!! NEVER A CALL, A TEXT, AN EMAIL, NOTHING......SURELY THEY MUST HAVE KNOWN ABOUT THIS EVENT!!!!
I WOULD HAVE MADE OTHER ARRANGEMENTS AND GOTTEN OVER THE BRIDGE IF I HAD KNOWN!
I AM A MEMBER OF THE TRAVEL COMMUNITY AND WAS TREATED LIKE DIRT.............LET ME NOW RETURN THE FAVOR!