We took the moonlight tour of DC on 2/21/25. Our tour guide Reggie was fantastic. He was extremely knowledgeable and did everything he could to make this a memorable tour.
Having said that, the tour was a miserable experience. It was 19F outside and NOAA had issued a gale wind warning. Winds were about 21mph and the cart could travel up to 25mph. The tour cart was completely open sided. It offered no protection from the wind and cold. There was no heat. They did offer blankets but they were sorely inadequate even with several layers of warm clothing on. We were appropriately dressed in thick coats and several layers of clothing. I am re-submitting this review today with additional details because the company's public relations manager (Kiseda?) replied to the last one with a poor cookie cutter response which made us look like we were in the wrong. Reggie the tour guide had hand warmers but forgot to hand them out until near the end of the tour. The hand warmers did not work. Customer service also implied that we were not dressed appropriately with this response, "Please dress appropriately for seasonal weather conditions." I had on a t-shirt, a wool shirt, a thick hoodie and a thick coat and have never been so cold in my life. When you are driving in a completely open cart at 25mph directly into the wind which is blowing at 21mph that means 46mph winds are hitting you directly at 19F. It was absolutely miserable. I could not have predicted that this was going to happen and also did not have time to do so 24 hours in advance.
While Reggie was very knowledgeable, I could not focus on what he was saying due to the cold and the wind. Trying to keep warm took my entire focus. I do not remember a thing about what he told us about the history of DC. If I could go back in time I would cancel this tour and do it during more appropriate weather.
I trusted the tour operators to know what they are doing and to provide a safe and comfortable environment for their customers. That trust was misplaced. It was basically two hours of torture, interspersed with some interesting facts. Our tour guide even said that several other people had left the tour part way through during similar weather conditions. When you are driving into the wind
The public relations manager also said in their response to reach out to customer service. We have already done that and quoting their response, "We have available cancellations up to 24 hours in advance – which we believe to be enough time for each traveller". We did not arrive in DC until less than 24 hours before the tour. We had been travelling the entire day prior so was not checking to make sure this tour was going to be ok. Customer service did nothing to make this right. So while she said to reach out to customer service, it was a futile exercise to do so.
I highly recommend you stay away from this company and their tours. They did offer us a 15% discount on our next tour but that would mean giving them more money and I absolutely refuse to do so. 15% off a second tour when the first was a complete waste of money is an insult. Customer service also said "On your tour, we did have 6 people – including yourself- and the 2-hour duration, we are sorry to learn that you felt the impact of the seasonal weather." The other people on the tour were also deeply cold and miserable and wished they had not gone on the tour. If they had talked to them, they would have known that.
Stay away from this tour company.