Our guide, Reggie, was one of the most knowledgeable and friendly individuals I’ve ever met. The insights he shared about FDR and the MLK monument were unique—information you can't find online or in popular biographies. He’s truly a genius, and his passion made the experience fascinating.
However, I’m leaving a poor review not because of Reggie, but because of the tour conditions. The weather should have prompted the tour to be postponed or cancelled. I was unaware when I signed up that I would be riding in an open-air golf cart at 19°F with gale warnings in effect, traveling at 25 mph. While they offered blankets, there were no plastic sides on the cart, and unfortunately, blankets didn’t provide enough warmth to make the experience comfortable. I was so miserably cold the entire time that it was difficult to focus on the incredible history and culture being shared.
To make matters worse, I woke up this morning feeling chafed and sneezing. It’s a shame that the owners of Urban DC Tours would subject their guests and staff to such harsh conditions without proper consideration.
Ответ от хоста
Mar 2025
Thank you for taking the time to post a review. Whilst we are pleased to learn that Reggie was a fantastic guide, that he was extremely knowledgeable and did all he could to ensure you had a memorable tour, we are sorry to learn that the weather on the day made this a miserable experience. We do highlight in our itinerary that this will run rain or shine, and they will only be cancelled, if weather constitutes a dangerous situation. We also ask that travellers dress appropriately for seasonal weather conditions, given the tour operates in an open cart. Plastic screens would hinder views, but we do as you have said provide blankets. We are sorry the weather on that day of your tour was not ideal. If you would like to discuss your experience in more detail, please reach out to our Customer Care team at
[email protected] and one of the team will assist you.