Very easy to make appointment, Tony was very helpful. Thomas was at meeting place early didnt have to wait for him to show up had bikes ready prior to starting time was very helpful reviewing the various paths with proper information. E bikes were clean and charged tires checked prior to departure but most important larger padded seats were provided not the stock skinny hard seats, most people dont think about this until they are about 1 mile into their ride. If your over 40 this is very important, it makes the ride enjoyable. All phases of this business are top level.